Who Is Who: The IT Team Map
Every IT team looks like organised chaos from the outside. Dozens of job titles, overlapping responsibilities, mysterious acronyms. But once you know the map, the chaos resolves into a well-oiled machine — and you'll know exactly who to tap on the shoulder when something goes wrong.
What You'll Learn
- The difference between PM, BA, and PO — and why all three can be in the same meeting
- What Frontend and Backend developers actually build, and where QA fits between them
- Who DevOps, UX Designers, and Support are — and why you need all three to ship great software
The Three Lessons
Lesson 1 — Creators and Stakeholders: PM, BA, and PO The people who define what gets built and when. You'll learn to tell the difference between someone who captures requirements, someone who champions the product, and someone who makes sure everyone ships on time.
Lesson 2 — The Code Writers: Frontend, Backend, and QA The people who build what the first group defined. More importantly, you'll understand QA's unique position: not just a bug-finder, but the quality bridge that connects both worlds.
Lesson 3 — The Invisible Heroes: DevOps, Designers, and Support Three roles that rarely get the credit they deserve. Without them, your beautifully tested feature never reaches users — or looks terrible when it does — or generates a ticket storm when something breaks.
Complete all three lessons to earn the Team Navigator badge.